Monthly Archives: September 2017

Bad Restaurant Reviews

Bad restaurant reviews can really hurt a nice established restaurant when trying to entice potential customers. Bad restaurant reviews can often be placed online to try and slander the owner of a business: maybe an ex employee or one upset customer out to revenge an isolated bad incident. Many times the complaint may have not surfaced online if it was properly managed prior to it making the web.

The good news is, bad reviews online of restaurants can be properly addressed. The best way to fix these is to actually have a plan in place to first, handle them when they come and secondly, try to prevent them from surfacing where other people can see these reviews like online reviews sites and social media sites.

You may want to offer your customers a way to express their opinions and give input in the way of review type cards. It is going to take some careful planning and a system set in place, though, to insure that the bad ones get handled in a timely manner so that the unhappy customer does not have a chance to get out of the place of business and the bad experience brews and brews within them. This is how bad opinions make it to the public or to friends and relatives of that customer.

Many times the customer who left the bad review just wants their input valued and just wants to know that the situation is at least attempted to be resolved. The worst thing an unhappy customer can feel is that nobody is listening or cares about their complaint. There are many customers and consumers out there who just want to be heard. By offering a way to try and make it right you have already fixed part of the problem and have offered a solution.

The first part kind of aids the second part of the equation: preventing these bad reviews from surfacing where the public knows about them or the recipient of the complaint tells others – creating bad word of mouth for your establishment.

If you are really proactive in the first step: handling the bad reviews when they come in, you could very well automatically improve this 2nd step. However, it is not always possible to catch people with a solution before they leave your establishment.

The best way you can prevent these types of bad restaurant reviews from showing up to the public is to have a system where you are handling them when they happen and to some how direct the good reviews to where people will actually see the reviews: most likely on online review sites like Yelp, Google plus, Trip Advisor etc.

Find the Ultimate in Restaurant

The next time you find yourself searching the Web for the best restaurants in your neighborhood, town or city, do yourself a favor and consult the most sophisticated and well-planned articles, providing you with up-to-the-minute listings and restaurant reviews with all the information you could possibly wish for about all your best local eating spots–both old and new.

Then, whenever you and your family, friends, or that “special other” in your life are in the mood for trying out the latest popular eatery for a delicious meal served amidst stylish, attractive décor with delightful ambiance–just click on your Web browser and consult the ultimate in restaurant reviews. And, keep in mind that all diligent and reputable restaurant reviewers–especially those who publish regularly in the press, Internet blogs, newsletters, and on Web sites you trust–enjoy good food and have visited and eaten at the restaurants they are writing about.

And, if you’re traveling, or planning a trip or vacation, current information about restaurants at your destination can help you choose great places to enjoy fine cuisine while away from home. Detailed restaurant reviews can offer you a full, clear and concise picture of each restaurant location, interior and menu. These reviews can also guide you to the top-rated ethnic, theme or scenic eating spots of your choice.

Maybe a friend or family member has just gone away to college or relocated for a new job. By emailing them with links to Web sites with engaging and accurate restaurant reviews with the latest updates on restaurants and reviews about bistros, clubs and cafes in their new locale, you can make the move much easier and more pleasant. Anyone who has just moved to a new home, apartment or dorm room is eager to learn about the most convenient eating places serving the best food. The very thought of attempting to shop for groceries and cook a meal or even to order take-out food from an unfamiliar eatery is less than inviting when in the midst of unpacking crates and boxes. But, a reassuring email or text message with links to restaurant reviews related to the new neighborhood can bring smiles and good eating to any new resident who is just getting acquainted with an unfamiliar college, town, city, or locale.

How to Review a Family-Oriented Restaurant

You don’t have to look very far in the states of California or New York to find one of many thousands of their restaurants. If you are serious about finding a great one for dinner out whether it’s with friends, family, or someone special to you, it can be as difficult as trying to find a needle in a haystack. There may be quite a few decent mobile phone apps that allow you to check out restaurants in your vicinity but they don’t generally offer in depth menus and pictures. In this situation you don’t want a list of restaurants; you want something a lot better. It’s important to find a way to get sneak peeks through things like pictures as well as informative insights about prices and the types of cuisine the restaurant offers.

Does this occasion warrant more exciting restaurant menus than normal? It’s much easier to pick the perfect family restaurants, fine dining restaurants, and even casual dining locations when you take advantage of online restaurant guides to help you choose. This is more than your average restaurant names and basic details. You’ll get all kinds of extras about a restaurant with the right guide like types of food the restaurant serves, the general price range for the restaurant, pictures, and restaurant menus.

If you’re on the business side of the restaurant though, you’re going to have a different story. Online restaurant reviews mean something different for you than they mean to people looking for a place to eat. Your plans are for reviews to pain your restaurant in the most positive light possible. You want your restaurant to capture the attention of those looking for great restaurants in California. The bottom line is that you’re interested in appealing to people who are looking for what your restaurant has to offer whether it’s a family restaurant, or a Greek, Thai, Indian, or Chinese restaurant. You want to be able to offer people restaurant coupons so that they can come in and see what you have to offer for less. You want in depth reviews for your restaurants in San Diego, Los Angeles, and the San Francisco Bay Area and you’ll get them when you list your restaurant with the right guide.

You must make a name for your restaurant and ensure that it is recognized by the public if you want your restaurant to thrive. Those in the industry have paid a heavy price in the recent recession. The bottom line is that it doesn’t matter if you are the best thing to hit the Thai food market Brooklyn has ever seen or that you are one of the finest restaurants San Diego happens to be home to; if no one knows where you are they aren’t going to come inside.

A Good Restaurant Review

Are you one of those restaurant diners who are looking for a reliable restaurant review and are often confused by the myriad of different restaurant critics and diners comments that are out there on the web? Or, have you found that your expectations created from a restaurant review have not lived up to the diners comments or critics reviews?

With over 23,000 restaurants in New Jersey alone to choose from, and approximately 80 percent of the new restaurants failing in the first 3 years, it’s no wonder restaurant diners are having a difficult time choosing where to dine. This process becomes especially difficult when attempting to choose a fine dining restaurant where the preparation and quality of food is to be taken into account along with the decor, and/or atmosphere, and service.

Here is what to look for when searching the web or reading a publication that rates and reviews a restaurant.

The Five Most Important Points to Look for in a Good Restaurant Review.

  1. Recognize that all restaurants have off-nights and that all restaurant critics and diners have had experiences that may or may not be representative of the restaurants performance.
  2. Seek out and research the opinions of the different components of the dining public. The dining public includes the serious restaurant diner, the casual restaurant diner, as well as the professional restaurant critic. These are the very people that get out to eat at restaurants and who ultimately determine the performance and success of a restaurant.
  3. Be aware of outdated reviews of restaurants that have since changed owners, executive chefs, and wait staffs that render their reviews valueless.
  4. If you are researching the web and/or publications, try to find a consensus amongst the reviews and give little value to the review that is way out of line with the consensus, good or bad. Weigh the quality of the comments as well as the quantity of the comments.
  5. Many restaurant owners say that they don’t take much stock in restaurant reviews. However, they are quick to put up plaques at the entrance of their restaurant that provide favorable commentary from restaurant critics, or post these reviews on their restaurant web site. Be careful to note the date on these reviews and to check for restaurant owners and executive chefs who are no longer there.